SHIPPING & RETURNS
Shipping Policy
1. Order Processing
All orders are processed within 2-5 business days, depending on the availability of the items. Orders are only processed on weekdays, excluding holidays. You will receive an order confirmation email once your order has been successfully placed.
2. Shipping Methods and Delivery Times
We offer several shipping methods to ensure that your order arrives in a timely manner. Delivery times vary based on the shipping option chosen and the destination. The estimated delivery time will be provided at checkout.
3. Shipping Charges
Shipping charges are calculated based on the size and weight of your order, as well as the delivery location. You will be able to view the shipping costs before finalizing your purchase at checkout.
4. International Shipping
We are happy to offer international shipping. Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the customer. Delivery times for international orders may vary.
5. Order Tracking
Once your order has been shipped, you will receive a tracking number via email to monitor the status of your shipment. You can use this tracking number to check the progress of your delivery.
6. Shipping Delays
While we make every effort to ensure timely delivery, delays may occur due to unforeseen circumstances, such as weather conditions, carrier delays, or customs processing. We appreciate your patience in these cases.
7. Lost or Damaged Shipments
If your order is lost or damaged during transit, please contact our customer service team as soon as possible. We will work with the carrier to resolve the issue and ensure that you receive your order in good condition.
8. Address Changes
Please make sure that the shipping address provided is accurate. We are not responsible for delays or issues caused by incorrect or incomplete addresses. If you need to change your address after placing the order, please contact us immediately.
Return & Exchange Policy
1. Return & Exchange Timeframe
We offer a 14-day return and exchange policy from the date of receipt of your order. Items must be returned in their original condition, unused, and with all tags attached. Returns or exchanges will not be accepted for items that have been worn, washed, or damaged.
2. How to Initiate a Return or Exchange
To begin the return or exchange process, please contact our customer service team at [email/phone]. Include your order number and the item(s) you wish to return or exchange. Our team will guide you through the return process and provide you with a return shipping label if applicable.
3. Non-Returnable Items
Certain items are not eligible for return or exchange. These include:
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Final sale or clearance items
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Underwear, swimwear, and intimate apparel
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Gift cards or vouchers
4. Condition of Items for Return or Exchange
To be eligible for a return or exchange, items must be unused, unwashed, and in their original packaging with all tags attached. We reserve the right to refuse returns that do not meet these conditions.
5. Return Shipping Costs
Unless the item is defective or we made an error in fulfilling your order, return shipping costs are the responsibility of the customer. We recommend using a trackable shipping service for your return to ensure the items are returned safely.
6. Refunds
Once we receive your returned item(s), we will process your refund within 7-10 business days. Refunds will be issued to the original payment method. Please note that shipping charges are non-refundable.
7. Exchanges
If you wish to exchange an item for a different size or color, please notify us as soon as possible. If the item is in stock, we will process the exchange and send you the new item. If the item is out of stock, we will offer a refund or store credit.
8. Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 7 days of receipt with photos of the damaged item. We will offer a full refund, exchange, or store credit, depending on your preference.
9. Final Sale Items
Items marked as "Final Sale" or "Clearance" are not eligible for return or exchange.